Frequently Asked Questions
Everything you need to know about your world coffee tour.
How does the coffee subscription work?
Each month, we curate premium single-origin beans from a new country. You choose your roast preference, grind type, and frequency, and we deliver fresh-roasted coffee along with a postcard and brewing tips to your door.
When will my coffee be roasted and shipped?
To ensure maximum freshness, we roast our beans to order. Most orders ship within 24-48 hours of roasting, and you will receive a tracking number as soon as your coffee is on its way.
Can I skip a month or cancel my subscription?
Yes, you have full control over your subscription. You can skip a shipment, change your delivery frequency, or cancel your membership at any time through your account dashboard.
What is your return policy for coffee products?
Because coffee is a perishable food item, we cannot accept returns. However, if you are unsatisfied with your order or if it arrived damaged, please contact our support team and we will make it right.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various 'Ground' options specifically tailored for drip, espresso, or French press brewing methods.
Where do you ship to?
Currently, we ship to all 50 U.S. states, APO/FPO addresses, and Canada. Shipping costs and delivery times may vary based on your specific location.